An online review reflects the opinion of the author. If you feel there was a misunderstanding, you may be able to clear it up with the other party. We will delete or alter a review at the author's request, or if it includes inflammatory or offensive language, does not focus on the experience, or includes private information. We will also delete a review if we deem it to be retaliatory. The best way to counter a negative review is by accumulating positive ones.